Purchase

Verification of Shipping Restrictions

We shall review the order in accordance with the latest customs policy, and we will confirm with you if there are risks and restrictions in the delivery process.

Processing Time of Order

1)Orders submitted at 09:00-18:00 (BT) shall be processed within 6 hours;
2)Orders submitted at 18:00-09:00 (BT) shall be processed before 14:00 the next day;
3)Agent shall fulfill the order within 24 hours after the user has confirmed or make payment replenishment for the order.

Note: If the user has special requirements to confirm with the seller, and the seller has not been online, the processing time will be extended accordingly.

【Speedy Response】
1)Speedy Response order paid between 09:00-18:00 (BeijingTime) will be responded within 1 hour.
2)Speedy Response order paid between 18:00-09:00 (BeijingTime) will be responded by 10:00 that day.
3)Agent shall fulfill the order within 24 hours after the user has confirmed or make payment replenishment for the order.

Note: If the user has special requirements to confirm with the seller, and the seller has not been online, the processing time will be extended accordingly.

Payment Underpaid

If the item price or freight is not consistent with that submitted by the user, the shopping agent should set payment make-up according to the actual value of the item when processing the order.

When the user applies for canceling the order in "Processing" status, the shopping agent shall proceed with order cancellation within 24 hours and refund the actual amount to the user.

When the user applies to cancel the order in "Purchased" status, the shopping agent shall check with the seller within 48 hours, and accept or proceed with the return request according to the actual situation.

Delivery

Follow-up on Delivery By Seller

Generally Chinese domestic sellers will send out the delivery within 3~7 days. The actual duration depends on the seller.
For orders not shipped within 3 days, the shopping agent shall follow up for the first time within the 4th day, and follow up later every 3-4 days. If the seller does not deliver the item or fails to reply all the time, the shopping agent shall instruct the user to cancel the order.

Note: Except for pre-sale / deposit-paid orders

Expedited Delivery By User

When the user clicks the order for expedited delivery, the shopping agent shall verify the delivery time and notify the user within 24 hours; if the seller doesn’t reply, it shall be synchronized to the user according to the actual situation.

Item Out of Stock

If the seller informs that the item is out of stock, the shopping agent shall synchronize the info to the user. If the user doesn’t reply within 72 hours, the shopping agent will take the initiative to cancel the order for the user.

Follow-up on Separate Orders

For separate orders, the shopping agent shall first follow up the delivery within 48 hours, and verifies the seller and inform the user of the delivery information.

Follow-up on Delivered Order

Return / Exchange for Delivering Order

For order in "Delivering" status, when the user applies for return or exchange, the shopping agent shall check with the seller within 48 hours, and accept or proceed with the return or exchange request according to the actual situation.

After-Sales

Order Enquiry

The shopping agent shall respond and reply to the order enquiry initiated by the user within 24 hours.

Reply to Inbox Messages

The shopping agent shall respond and reply to the inbox messages from the user within 24 hours.

Processing Time of Refund

For the order in refund, the shopping agent will refund to the user after getting the refund from the seller within 4-10 days. In case of special circumstances, the shopping agent will verify the situation and synchronize the information to the user.

Processing Time of Return

The shopping agent shall negotiate with the seller to confirm whether the return can be handled according to the user's return application and the rule of Return Guarantee within 48 hours. In case of special circumstances, the shopping agent will verify the situation and synchronize the information to the user.

Processing Time of Exchange

The shopping agent shall negotiate with the seller to confirm whether the exchange can be handled according to the user's exchange requirement within 48 hours. In case of special circumstances, the shopping agent will verify the situation and synchronize the information to the user.

Return/Exchange Guarantee

Within 5 days after the stock-in of ordered item, the user can apply for Return/Exchange Guarantee. The shopping agent shall accept or proceed with the return/exchange request within 48 hours according to the seller’s after-sales rules.

【Return/Exchange service fee】
The user can enjoy a free return and exchange service every month. Once the attempts are used up, procession fees will be incurred: 5 CNY for return and 5 CNY for exchange.

Quality Inspection

If the item has some quality issues through quality inspection or the user points out the defect of the item, the shopping agent shall check with the seller and assist the user in negotiating with the seller.

After-sale Service for International Parcels

If the user needs the shopping agent to contact the seller when applying for after-sale service of the parcel related to the problem of the item, the shopping agent will verify with the seller free of charge and send the verification information to the customer service.