iviBuy

22 . Disclaimer of Shopping Agent and Parcel Forward Services

I. Disclaimer for Third-Party Shopping Agents at iviBuy

All shopping agent orders placed at iviBuy will be processed by highly-rated third-party shopping agents, who are trained and supervised by us to help you purchase from China in line with our service standards and your business needs! Together with them, iviBuy is committed to offering ingenious services to all our users around the world!

All products displayed in the web pages of shopping agent service and product search results at iviBuy are from third-party shopping platforms, which are not sold by us. Therefore, iviBuy and the third-party shopping agents shall not be liable for any obligations or liabilities related to such products (including but not limited to copyright or intellectual property rights infringement), nor bear any legal liability or joint liability therefrom.

II. Purchasing Service Standard for iviBuy Third-party Shopping Agents

Services	Service Details	Standard Service	Value-added Service
Purchase	Purchasing Service Fee	No service fee for purchasing items from Taobao, Tmall, 1688, Vipshop, Amazon, Dangdang, YHD.com and JD.com (please purchase value-added services if required).
	Verification of Shipping Restrictions	The shopping agent shall review the order in accordance with the latest customs policy and the shipping risks of the corresponding items and the shipping routes to the destination country according to the monthly updated "Characteristics of Each Route and Classification of Shipping Restrictions" and "Shipping Restrictions Inquiry" of the Logistics Department, and confirm the risks to the iviBuy user.	\
	Processing Time of Order	Orders submitted at 09:00-18:00 (BT) shall be processed within 6 hours; Orders submitted at 18:00-09:00 (BT) shall be processed before 14:00 the next day; The shopping agent shall fulfill the order within 24 hours after the user has confirmed or make payment replenishment for the order. Note: if confirmation with the seller is needed when the user has special requirement, and the seller has not been online, the processing time will be extended accordingly.	【Speedy Response】 ● Speedy Response order paid between 09:00-18:00 (BT) will be responded within 1 hour. ● Speedy Response order paid between 18:00-09:00 (BT) will be responded by 10:00 that day. The shopping agent shall fulfill the order within 24 hours after the user has confirmed or make payment replenishment for the order.
	Payment Make-up	If the item price or freight is not consistent with that submitted by the user, the shopping agent should set payment make-up according to the actual value of the item when processing the order.
	Order Cancellation	When the user applies for canceling the order in "Processing" status, the shopping agent shall proceed with order cancellation within 24 hours and refund the actual amount to the user.	\
	Order Cancellation	When the user applies to cancel the order in "Purchased" status, the shopping agent shall check with the seller within 48 hours, and accept or proceed with the return request according to the actual situation.	\
Delivery	Follow-up on Delivery By Seller	Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days; Jingdong, Amazon self-running logistics will deliver items on the same day of purchasing. The actual duration depends on the seller For orders not shipped within 3 days, the shopping agent shall follow up for the first time within the 4th day, and follow up later every 3-4 days. If the seller does not deliver the item or fails to reply all the time, the shopping agent shall instruct the user to cancel the order. Note: except for pre-sale / deposit-paid / overseas shopping agent orders	\
	Expedited Delivery By User	When the user clicks the order for expedited delivery, the shopping agent shall verify the delivery time and notify the user within 24 hours; if the seller fails to reply, it shall be synchronized to the user according to the actual situation.	\
	Item Out of Stock	The seller informs the shopping agent of the item out of stock, who will then synchronize the info to the user. If the user fails to reply within 72 hours, the shopping agent will take the initiative to cancel the order for the user.	\
	Follow-up on Separate Orders	For separate orders, the shopping agent shall first follow up the delivery within 48 hours, and verifies the seller and inform the user of the delivery information.	\
	Follow-up on Delivered Order	iviBuy's warehouse is located in Xiamen,Fujian. Items shipped in the Pearl River Delta area, it can be delivered within 1-2 working days. Items shipped in the Yangtze River Delta area, it usually takes 3-5 working days to be delivered. Items shipped in other remote areas, it usually takes about 7 working days to arrive. The shopping agent shall follow up whether the logistics track is normal within 48 hours after the order has been delivered for more than 3 days without signing in. If the logistics is abnormal, the shopping agent shall contact the seller to verify the order and synchronize the information to the user.	\
	Return / Exchange for Delivering Order	For order in "Delivering" status, when the user applies for return and exchange, the shopping agent shall check with the seller within 48 hours, and accept or proceed with the return and exchange request according to the actual situation.	\
After-Sales	Order Enquiry	The shopping agent shall respond and reply to the order enquiry initiated by the user within 24 hours	\
	Reply to Inbox Messages	The shopping agent shall respond and reply to the inbox messages from the user within 24 hours	\
	Processing Time of Refund	For the order in refund, the shopping agent will refund to the user after getting the refund from Taobao within 4-10 days; in case of special circumstances, the shopping agent will verify the situation and synchronize the information to the user.	\
	Processing Time of Return	The shopping agent shall negotiate with the seller to confirm whether the return can be handled according to the user's return application and the rule of Return Guarantee within 48 hours. After the seller confirms, the shopping agent shall fill in the return information, return the parcel to the seller according to the return process and fill in the logistics for returned item on Taobao in time. The shopping agent shall also follow up the refund within 3-7 days after the returned parcel is sent out, and complete the refund for the user within 15 days. In special cases, the shopping agent needs to synchronize the abnormal information to the user through inbox messages.	\
	Processing Time of Exchange	The shopping agent shall negotiate with the seller within 48 hours to confirm whether the item can be exchanged according to the exchange request of the user. For order of exchange, the seller shall be contacted within 5 days after the exchange status shows up to obtain the logistics info for exchanged item and update the order status. If the logistics info for exchanged item is not obtained in time, the user shall be informed of the follow-up details within 7 days. For the order of exchange, the seller shall be contacted in time to extend the transaction time. Within 3 days from the completion of the transaction, the shopping agent shall contact the seller to extend the transaction time until the receipt date of the exchanged item (if the seller fails to provide the logistics info for exchanged item within 20 days in case of any abnormality, the shopping agent will inform the user again. For example: the time for exchange is too long, the item is out of stock, the seller fails to reply, etc.).	\
	Return/Exchange Guarantee	Within 5 days after the stock-in of ordered item, the user can entrust the shopping agent to negotiate with the seller if he applies for Return/Exchange Guarantee. The shopping agent shall accept or proceed with the return/exchange request within 48 hours according to the actual situation. Starting from Feb 1, 2018, iviBuy will be offering a designated number of free negotiation service attempts for unconditional return/exchange of products. Once the attempts are used up, procession fees will be incurred. Please see this website for details: Terms of Promised Returns with no reasons. iviBuy is not responsible for the final negotiation results.	【Return/Exchange service fee】 Users can enjoy a free aftersale warehouse handling fee every 30 days. Service fee: Return: 5 yuan Exchange: 5 yuan.
	Quality Inspection	If the item has some quality issues through quality inspection or the user points out the defect of the item, the shopping agent shall check with the seller and assist the user in negotiating with the seller. Please see this website for details: Usual Way of Handling Defective Products/Products with Quality Issues and the Dispute	\
	Aftersale Service for International Parcels	When the user applies for after-sale service of the parcel related to the problem of the item, if he/she needs the shopping agent to contact the seller, the shopping agent will verify with the seller free of charge and send the verification information to the customer service.	\
Note: the processing time for purchasing is limited to working days, and in case of non-working day or China's public holidays, it shall be postponed to working days for orderly processing. In case of special situations such as our-door activities for staff, Spring Festival and Double 11 Shopping Event, the processing time of all relevant services for orders will be postponed to working days, and the shopping agent will process all your request in order as soon as possible .