Help Center
Help Center

FAQs regarding iviBuy membership

How do I check my membership points?

Log in to your iviBuy, check [Account], check [Profile], you can view your current membership points and the points earning record.


 

How to check my current iviBuy VIP level and VIP points record?

After logging in to your iviBuy account, please click [Account]- [Profile] to view your VIP level, and your level record.

 

 

How to level up my iviBuy VIP?

iviBuy has 7 membership levels: from VIP0 to VIP6, you are automatically a VIP0 once you sign up. Your VIP will increase to the next membership level once your account has earned enough VIP points.

 

 

How to earn VIP points?

You can earn VIP points from submitting international parcels; once you have received your parcel, please click the Received button from your Parcel Page, and the system will issue the VIP points to your iviBuy account. 

 

How to calculate VIP points?

Check your Parcel Page, detailed fee log, you can calculate the final shipping fee in Chinese Yuan, calculate the first billing weight and the continued billing weights, and you can get the VIP points amount.

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Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.