Situation 1: My bank account has been charged but no transaction record in my iviBuy account.

There might be 1-60 minutes process time for corresponding staff to operate with your iviBuy account by following payments, PayPal, Alipay, WeChat, Tenpay International cards, please check later. If it is still not shown in your iviBuy account after 1 hour topped up, please contact iviBuy customer service with the relevant information (top up time, payment methods, top up account either Alipay or PayPal, top up amount, top up times and transaction numbers. Or you can forward the payment confirmation email to [email protected].

Situation 2: My PayPal account has already been charged, but system shows ‘PayPal top up freeze, waiting for bank verification’.

This is the reaction by PayPal due to the risk control verification, where the process time is normally within 3 business days. Once the verification is successful, the corresponding amount will be added to your iviBuy account. If not, the amount of money will be returned to your PayPal account. Please bear with it. If you are in hurry, please contact PayPal for further consultation.  

Situation 3: My PayPal account has already been charged, but system shows ‘PayPal top up freeze, waiting for the e-check verification’.

This is the reaction by PayPal when you topped up with e-check. There are 3-7 working days between the bank and PayPal to verify this e-check. Please bear with it. Once it is verified, the corresponding amount will be added to your iviBuy account. If not, the amount of money will be returned to your PayPal account. Please bear with it. If you are in hurry, please contact PayPal for further consultation.