Help Center
Help Center

How can I withdraw from my account balance?

If you want to withdraw money from iviBuy account balance to your top up account, you can apply via ”Wallet”-”Refund”. We will process your application within 2-3 working days, after which the withdrawal amount will be returned to your original top up account (bank account or third-party payment account). During the processing period, the money you apply for withdrawal will be frozen in order to ensure the actual withdrawal amount meets your original application.
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International parcels are dispatched for shipping within 24 hours after submission.

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